Gigaset Redirect and Provisioning Environment (GRAPE)
The Gigaset Redirect And Provisioning Environment (GRAPE) enables secure zero-touch Phone deployment. As a Reseller, you may remotely manage your Clients, and their Phones, avoiding costly on-site visits.
Users may set up Redirection rules, create Provisioning templates, anytime, from anywhere.
This service comes completely free of charge to Gigaset partners, and customers.
How do I get access to GRAPE
You can sign up online for an GRAPE user account.
Where is GRAPE hosted?
Gigaset hosts its service in the Frankfurt AWS region, Germany, and complies of course with the both the strict German data protection law and the European General Data Protection Regulation (GDPR).
GRAPE software development
The GRAPE server is administered exclusively by employees of Gigaset Technologies GmbH and its affiliate companies in the EU.
To ensure the highest levels of data security, access to personal data from outside Europe is prohibited.
Core features of GRAPE
GRAPE provides Gigaset customers with 3 main features:
Initial firmware update prior to redirection and auto-provisioning
Secure redirection of Gigaset PRO phones to their assigned setting server
Secure auto-provisioning
Initial firmware update
GRAPE user can define a specific firmware version per phone model they would like the phones to update to when they contact GRAPE for the first time
Phone redirection
When a Gigaset phone connects for the first time to the internet, it contacts GRAPE to ask for a setting server URL. If GRAPE contains an entry for its MAC address, it will set the URL as value for the phone provisioning URL parameter, and the phone will send a request to this server to fetch a configuration file.
Auto-Provisioning
If you create your provisioning profiles on GRAPE , GRAPE serves not only as a redirection service, but also creates and provides the configuration files to the phone contacting the service.
Supported for the IP Desktop phones
Supported for the DECT systems
New features compared with previous Gigaset Redirect service
Secure web-interface management login
Supported DECT devices: N530/N610/N670/N770/N870/Integrator
Supported Desktop: P710/P810(B)/P82x/P85x
Auto-provisioning
Initial firmware update
Secure encrypted device connection
Secure Server JSON API to automatically manage your device (warehouse)
Multiple accounts for your company
Multiple levels: Reseller / (Reseller) / Customer
MAC address registration
Device management
