FAQ - SUOTA Push

Valid for:

N530

N610

N670

N770

N870

N870E

Embedded Integrator

Virtual Integrator

Software Update Over The Air (SUOTA) — Feature Availability Notice

We are pleased to announce that Software Update Over The Air (SUOTA) has been implemented for our DECT handset portfolio, enabling wireless firmware updates without the need for physical intervention or manual device handling.

Important Notice for Large-Scale Deployments

While SUOTA has been successfully validated in standard deployment scenarios, this feature has not yet undergone comprehensive testing in large-scale system environments. Customers operating installations with a high number of DECT handsets should exercise caution before deploying over-the-air updates across their full infrastructure.

We strongly recommend the following precautions for large systems:

Perform updates in controlled, staged rollouts rather than initiating simultaneous updates across all devices.
Validate the update process on a representative subset of handsets before proceeding with a full deployment.
Ensure adequate network capacity and system resources are available during the update window.
Monitor system performance closely throughout the update process.

We are actively working to extend our testing coverage to large-scale environments and will provide updated guidance as validation is completed. In the meantime, please contact our technical support team if you require assistance planning a safe update strategy for your deployment.

We have implemented Software Update Over The Air (SUOTA) with the following options:

Disabled
Manual (Default setting)
Push: Start using SUOTA window 1
Push: Start using SUOTA window 2

Disabled

No handset can use SUOTA

Manual is the default setting where via the manual handset procedure the SUOTA process can be started.
If the following requirements are met, the handset will show there is new Firmware available.

SUOTA push is not configured (Default setting)

Gigaset SUOTA cloud server has a new firmware for this handset type

SUOTA push is configured

SUOTA window is enabled

The software version provided by this service window is newer

Push will trigger the selected handsets to start the SUOTA process in the service window.

The user will not be asked to confirm the firmware update. The user can always stop the firmware update.

When a handset is registered new, and the below requirements are set then the handset will ask to be updated.

SOUTA is enabled for all handsets

A service window to upgrade selected DECT handsets with a new software
This service window allows:
- Select a time period where handsets are not used and will not interrupt normal operations
Up to 2 service windows can be configured
Up to 2 firmware files can be hosted on our All-in-one system or firmware files can be hosted on an external server

Web-interface, software version 2.68 or higher

Settings - Mobile Devices - SUOTA

Handset firmware

The handset firmware is offered via the Handset firmware page.

We offer the SUOTA firmware for the following DECT handsets, firmware update for older PRO handsets will not be provided

S700H
R700H
SL800H
SL850H

Handset needs to be charged at least 50%, else SUOTA is declined by the handset. After download to start flashing, the battery level needs to be at least 40%.

SUOTA window - Edit

Activate: Enable/disable the SUOTA window

Name: The name of the SUOTA window

Start time: The time the SUOTA window starts

Planned schedule: Select the days the SUOTA window should start. Handsets that where not updated, will be tried again in the next SUOTA window

Duration: The SUOTA window will be closed after the configured timer

Change SUOTA mode after successful update of the mobile device: When the firmware update for the handset was successful, the handset will be automatically assigned to the selected SUOTA mode to be set after update

Handset setting: SETTINGS - Mobile devices - Edit -SUOTA

The following settings are available:

Disabled: The handset can never use SUOTA
Manual (Default): SUOTA can only be started via Handset menu or first time Handset registration
Name of the first SUOTA window: SUOTA will be started by the DECT system using the first SUOTA window
Name of the second SUOTA window: SUOTA will be started by the DECT system using the second SUOTA window

Auto-provisioning

<?xml version="1.0" encoding="UTF-8"?>
<provisioning version="1.1" productID="e2">
<nvm>

   
   <param name="DmGlobal.0.SuotaEnable" value="1" />

<param name="SuotaPackage.1.Url" value="URL to firmware file" />

   
   <param name="SuotaWindow.1.Enabled" value="1" />
   <param name="SuotaWindow.1.Name" value="Window 1" />
   <param name="SuotaWindow.1.StartTime" value="13:20" />
   <param name="SuotaWindow.1.Duration" value="120" />
   <param name="SuotaWindow.1.DaysOfWeek" value="mon,tue,wed,thu,fri,sat,sun" />

   
   <param name="hs.@.SuotaWindow" value="1" />

</nvm>
</provisioning>

Show/Hide SUOTA page

<?xml version='1.0' encoding='utf-8'?>
<provisioning version="1.1" productID="e2">
<nvm>
   <oper name="set_webui_visibility">
       <param name="menu.settings/mobile-devices/suota" value="hidden" />
       
   </oper>
</nvm>
</provisioning>

Syslog output example

Update SUOTA software version
Next opening of the SUOTA window 1 will be on 2025-09-26 13:20:00
SUOTA window 2 is not enabled
Next request in 151 seconds
wildcard write done
Download firmware version from: profile.gigaset.net/device/suota/...

The DECT system will download a partial of the file to collect the software version information.

HTTP request

HTTPGET /device/suota/... HTTP/1.1
HTTPHTTP/1.1 206 Partial Content

Syslog output example

Update SUOTA software version 144.002.00

Syslog output example

Open SUOTA window: 1
Next request in 7200 seconds
Trigger SUOTA push notification in window 1
Trigger SUOTA push notification to HS 0

HTTP full download of the SUOTA software

HTTPGET /device/suota/...
HTTPHTTP/1.1 200 OK

After successful software update you will see:

Web-interface:

Syslog:

Syslog output example

SW version of HS 0 updated from 144.001.00 to 144.002.00