FAQ - AML: Installation procedure

Valid for:

~~N610~~

N670

N870

N870E

Embedded Integrator

Virtual Integrator

Valid for N670 / N870 / N870E but not supported by N610. Software 2.52 or higher is needed.

Here we would like to explain how to prepare your DECT system to be used for Alarming, Messaging and Location connected to an Alarm server.

Gigaset prerequisites
Nx70 Firmware update
Enable the MQTT interface
Register an Gigaset PRO handset
Add an Messaging / Location license
Documentation

1. Gigaset prerequisites

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An N670 with software 2.52 or higher, that supports up to 20 DECT handsets
An N870(E) with software 2.52 or higher, that supports up to 20.000 DECT handsets
An Gigaset PRO DECT handset
A license per DECT handset that is used for Messaging and/or Location

Integrator

When you use an Embedded / Virtual Integrator, the Alarm server will connect to the IP address of the Integrator.

2. Nx70 Firmware update

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As we are continuous improving the software and adding new AML features please install the latest official software release.

Go to the wiki page: Firmware N870(E)N670N610 to download the latest firmware.

In the web-interface go to: SETTINGS - System - Firmware

Click Browse... and select the firmware file from your computer‘s file system.
Click Upload to upload the firmware file.
When ready, the pop-up "Press SET to start update schedule" will appear.
The URL to the firmware file will change to the local storage: http://localhost/swupdate/<firmwarefile>
Select Immediately if you want to start the update now.
Scroll down and press SET
The firmware update will start after a few minutes.

3. Enable the MQTT interface

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Application servers can communicate with the DECT system via the MQTT protocol. Dependent on the chosen Alarm server, one of the connection methods listed below is used.

The MQTT access can be configured via the:

Web-interface
Auto-provisioning

You can connect using:

Pre-shared key (PSK) using port 8884 FAQ - Application server connection examples PSK
Certificates using port 8885 FAQ - Application server connection examples Certificates
Secure with username and password using port 8886 (Needs to be enabled) FAQ - Application server TLS connection using usernamepassword

In the web-interface go to: SETTINGS - Online services - Application servers

Create an Account for an Application server

You now can create an application server access.

Id: id for external clients are: "as1", "as2" ...
Application server name (username) (At least one character is needed)
Password (has to be at least 32 characters using hexadecimal digits only: 0 1 2 3 4 5 6 7 8 9 a b c d e f A B C D E F)

The following example shows you how to create an Application server account via auto-provisioning.

<?xml version="1.0" encoding="UTF-8"?>
<provisioning version="1.1" productID="e2">

<nvm>

<oper name="set_external_client">

<param name="Username" value="as1" />
<param name="Password" value="123456789012345678901234567890aB" />

</oper>

</nvm>
</provisioning>

4. Register an Gigaset PRO handset

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You need to register an AML supported Gigaset PRO handset.

The functionality depends on the used Gigaset PRO handset and the used software version.

R700H / S700H / SL800H

These handsets have the highest AML feature set, except sensors like man-down / ...

Openstage M3

This handset is created by Gigaset for Unify and offer the support of sensors like man-down/pullcord/fast motion/no motion/... and is fully supported behind our DECT system

R650H / S650H / SL750H

These are handsets from the previous range and can be used for Messaging but have a limited functionality, like no AML icons. See the table to see all features

R700H / S700H / SL800H

For these handsets, we improved the software to have the maximum AML functionality and further improvements are planned.

It is important to use the latest handset firmware: Firmware SL800H S700H R700H PRO

You can upgrade the handsets via:

SOUTA

Important

When an DECT handset is registered to our cordless, during registration, in the handshake the information is shared about software version and feature-set.

If the cordless system does not have the correct information, some AML features are not working like:

AML Icons are not displayed (Only show "I" icon)
Messages are not displayed
...

This can happen when:

Handset has the latest firmware, cordless is updated to the latest firmware
handset is registered and updated to an higher software version

How to fix?

You need to register the handset again. It is not need to first remove the handset
Open the DECT registration window and start on the DECT handset the registration and register to the same cordless system again
During this new registration, the new Software and feature-set info is shared

In the future we will improve this behavior.

5. Add an Messaging / Location license

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If you want to use messaging and or location functionality, a license per handset is needed. There will be one license enabled by default that you can use to test AML. If you sell the system to your customer and you need 10 handsets that support AML, you need to buy the license for 10. The first enabled test license is then also a paid license.

MESSAGING License N670/N870 (License per handset) S30852-H2714-X11
LOCATION including messaging License N670/N870 (License per handset) S30852-H2714-X21

Only the handsets that need this functionality needs a license.

Per handset you can enable/disable the messaging and/or location feature.

If no licenses are available, this feature can not be enabled.

How to order/activate a license:

In the web-interface go to: Status - Overview
Copy the MAC-ID, this is the MAC address of the device with a 4 digit code
Order the required licenses using this MAC-ID, you will get an License file back from Gigaset
The license can be updated via:
- Manual upload in the web-interface:
  Go to: SETTINGS - System - Licencing and click on Browse to upload the license file
- From software 2.52 if the device has access to the internet, the administrator can click on Refresh and the device will check online for a new license.

Assign a license to an handset

The next step is to assign a license to an DECT handset.

In the web-interface go to: SETTINGS - Mobile devices - Administration and select your handset
At the bottom of the page you can enable/disable the license
If the DECT handset does not support one of these features, it will not be visible
If you have no unused licenses available, it will be grayed out
In the handset overview you can see if a license is activated for an handset via an icon:
- Location license is enabled:
- Messaging license is enabled: